A new report from the Washington State Division of Alcohol and Substance Abuse summarizes the results of DASA's 2007 Statewide Patient Satisfaction Survey. The survey was conducted during the week of March 19, 2007. A total of 460 agencies volunteered to participate in the survey, and DASA received 20,252 completed surveys, which was 79% of the adult and youth patients receiving treatment in participating community-based and correctional treatment programs during the week of the survey.
Some of the key findings presented in the report are:
- 96 percent of adults and 90 percent of youth patients in community-based treatment programs reported that they were very or mostly satisfied with the service they received.
- 98 percent of adults and 94 percent of youth patients in community-based treatment programs reported that staff treated them with respect.
- 85 percent of those who identified themselves as multiracial or being of other race or ethnicity appeared to be the lowest proportion of patients reporting that they were very or mostly satisfied with the service they received among adults enrolled in residential community-based treatment programs.
- The proportion of youth patients in community-based residential treatment reporting that they were very or mostly satisfied with the service they received fell from 90 percent in 2006 to 82 percent in 2007.
For copies of Patients Speak Out 2007, contact the Washington State Alcohol/ Drug Clearinghouse by phone at 1-800-662-9111 or (206) 725-9696 (within Seattle or outside Washington State), or by email at clearinghouse@adhl.org. The report is also available online at http://www.dshs.wa.gov/pdf/hrsa/dasa/ResearchReports/PSO2007.pdf.
For questions about the survey, contact Felix Rodriguez, Ph.D., Research Investigator, at (360) 725-3761 or rodrifi@dshs.wa.gov.
